Voice-first capture
Hold, speak, done. Room, category and priority are parsed automatically.
The operating system for luxury hospitality
38s average dispatch100+ languages
Every voice heard.
Every request dispatched.
Staff and guests speak 100+ languages. Velum OS™ listens, translates into clear English, and routes each request to the right team — with room, category and priority attached — in seconds.
Live in 14 days · No new hardware · Your data stays in your database
Try it now · no signup · no QR needed
Your AI Concierge, ready for every guest
Pick one of 56 sample guest requests — or type your own — and watch the concierge answer instantly, in any of 117 languages. Fictional replies, nothing saved. A room QR code unlocks each hotel's live concierge.
AI Concierge · Demo
117 languages
Mock demonstration only — fictional details, no hotel contacted, no request saved. Welcome to the Velum Concierge demo. Choose a request or type in your own language for a detailed sample reply.
Velum OS / Interactive demos
Explore every side of a hotel shift
Fictional sample activity · no requests sent to a hotel
02 / THE SHIFT EXPERIENCE
One shift. Two perspectives.
Fictional property · interactive presentation sandbox
Sample property
Active Shift: Night Audit (11 PM – 7 AM)
Passive preview · routine phone alerts silent; emergency protection unchanged
THE MORNING HANDOFF
Your night, in 30 seconds.
0:00 / 0:30
Good morning. This is your fictional overnight shift briefing. Four routine requests were resolved peer to peer by the night auditor.
Overnight operational pulse
4
Routine requests · 100% resolved peer-to-peer
Towels, Wi-Fi and extra pillows · Night Auditor.
1
Maintenance flag logged
Room 210 · AC noise · engineering handoff ready.
0
Level 2 emergency overrides
A quiet night for the manager.
Fictional night audit · not measured operational results
Internal staff voice memos (2) · samples
Internal Staff Only — Guest Access Restricted
AC clicking in Room 210 — flagged for maintenance.
Fictional synthesized audio · no real staff recording
Extra pillows delivered; morning supplies need replenishing.
Fictional synthesized audio · no real staff recording
Anonymized knowledge hub
Redactions enabled02:15[ROOM_REDACTED] requested late-night pharmacy directions.Self-service
03:08[ROOM_REDACTED] requested an amenity refresh.Housekeeping
04:42[ROOM_REDACTED] reported AC noise. Engineering handoff created.Maintenance
One platform, every role
Find your workspace
Velum OS™ is organized into clear compartments — one for each person in your hotel. Pick yours to see exactly what you would use.
For guests
Guest Concierge
Scan the room QR code and ask for anything in 100+ languages — no app, no account.
For housekeeping & engineering
Staff Voice Hub
Hold one button, say the job in any language, and it is transcribed, translated and dispatched.
For property managers
Manager Command
One live board for every request: assign staff, approve exceptions, track assets, supply and finances.
For managers & concierge
Knowledge Base
Repair guides, vendor contacts and typical costs — matched automatically to incoming voice notes.
For executives & IT
Security Center
Live risk audit trail, tenant-isolation checks and compliance reporting across every property.
For owners & administrators
Admin Console
Assign roles and hotels to your team without touching a database — full control, full audit.
For evaluators
Interactive Demo
Enter your access code to explore a live sandbox property with fictional data — nothing is real.
For technical reviewers
Developer Audit
A guided, read-only test harness that verifies security, isolation and data flows end to end.
38s
Average dispatch
100+
Languages
14 days
To go live
+18%
Guest satisfaction
Illustrative demonstration figures — we validate your property's numbers during the pilot.
100+ languages, one board
Guests and staff are answered in their language; dispatch reads in English.
Live command board
Managers assign, escalate and resolve without leaving their property view.
Property-scoped access
Row-level security keeps each manager inside their own property's data.
Return on voice
What 100+ languages are worth
Drag to your portfolio size. Model: 0.35 staff hours saved per room per day at a $22 loaded hourly cost.
2,625
staff hours saved / month
$57,750
estimated monthly savings
$693,000
estimated annual value
Pricing
Priced per property, not per seat
Indicative launch pricing — the final number is confirmed with your agreement.
Boutique
One property finding its feet.
$249per property · monthly
- Staff voice and text logging
- 100+ languages with English dispatch
- Guest QR concierge
- Live manager board
- Email support
Collection
Most chosenSmall groups that need control.
$699per property · monthly
- Everything in Boutique
- Up to 5 properties, one switcher
- Knowledge hub for concierge answers
- Staff and room badge printing
- Dispatch and ROI analytics
- Priority support
Enterprise
Groups with a security team.
Customannual agreement
- Everything in Collection
- SSO and per-property roles
- Security audit and compliance export
- API and PMS integrations
- Dedicated success manager
Bring Velum OS™ to your property
A 30-minute walkthrough with your own room numbers, then a two-week pilot in one building.